Terms & Conditions

1. Agreement to Terms

Thank you for using the online reservation service of Wagyu no Shiki. Please read these Terms carefully before accessing or using this website and related services. By accessing, browsing, or using this site, you acknowledge that you have read, understood, and agreed to these Terms in their entirety. If you do not agree, please refrain from using this site and its related services.

2. Online Reservations & Payments

Reservation Process: All online reservations must be completed through the reservation system provided on this website. Once your reservation is completed, a confirmation email will be sent to you. Please provide accurate personal information, including your name, email address, phone number, and the number of guests.

Course Selection: Our reservation service offers a selection of Wagyu course menus. Please select your preferred course at the time of booking.

Payment: To confirm your reservation, full payment of the selected course fee is required in advance. Payments are processed through [payment service provider] and are subject to their terms and conditions. All prices are displayed in Japanese Yen (¥) and include Japanese consumption tax.

Final Price: The price shown on the reservation page is the final cost of your selected course. This includes all service charges and taxes, so no additional payment is required at the restaurant. However, any extra drinks or additional services ordered at the restaurant will be charged separately.

3. Cancellations & Refunds Policy

Once a reservation has been confirmed, cancellations are subject to the following rules:

Free Cancellation: If notice is given at least 7 days prior to your reservation date, a full refund will be issued.
Partial Refund: If notice is given 3–6 days prior to your reservation date, 50% of the fee will be refunded.
Non-Refundable: Cancellations made within 2 days of the reservation date (including same-day cancellations) or failure to appear without prior notice (“no-show”) are non-refundable.

How to Cancel: All cancellations must be submitted either via the designated cancellation link on our website or by sending an email to [reservation confirmation email address].

4. Dining Rules & Customer Responsibilities

Punctuality: Please arrive on time for your reservation. If you are late, your dining time may be shortened.

Number of Guests: If the number of guests differs from the reservation, please notify us in advance. Failure to do so may result in changes not being accepted or the reservation being refused.

Special Requests: If you have food allergies or dietary restrictions, please inform us at the time of reservation. We will do our best to accommodate, but we cannot guarantee that all requests will be met.

Customer Conduct: Guests are expected to treat other customers and staff with respect. Inappropriate or disruptive behavior may result in removal from the premises at our discretion.

5. Disclaimer & Limitation of Liability

This website and the services provided are offered “as is” and “as available.” We make no warranties, express or implied, of any kind. In no event shall we be held liable for any direct, indirect, incidental, special, or punitive damages arising from or related to the use or inability to use this website or its services.

6. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Japan. Any disputes or claims arising out of or related to these Terms shall first be resolved through amicable consultation. If such consultation fails, the parties agree to submit the dispute to the exclusive jurisdiction of the Tokyo District Court.